Our Services:

  • Identifying New Outsourcing Opportunities
  • Organisational Design
  • Application Centre Site Location, Floorplan Design & Project Development
  • Staff Training
  • International Procurement & Supplier Identification & Assessment
  • Information Service Design & Effectuation
  • Governance, Integrity & Data Protection
  • Liaison
  • Immigration & Nationality Law Experts
  • Quality & ISO 9001
  • Statistical Reporting & Performance Monitoring


Our Services:

  • Drawing up application centre floorplans.
  • Designing workstations.
  • Mapping process flows.
  • Identifying new application centre sites.
  • Evaluating physical facilities.
  • Advising on sizing, security, crowd control and use of materials.
  • Consulting on overseas project management in general.
  • Recruiting & training of overseas transition personnel, application centre managers and staff.
  • Conducting negotiations with local suppliers in respect of leases, equipment & services.
  • Providing short-notice “in-country” troubleshooting.


Our Services:

  • Providing the application information materials required to operate an efficient outsourced application service, including:
  • Call centre scripts.
  • Website content.
  • Applicant checklists.
  • E-mail reply standard text.
  • Information bundles.
  • Biometric enrolment information materials.
  • Application forms.
  • Information leaflets.
  • Application service brochures.
  • Public information displays & posters.
  • Standard disclaimers.
  • Post-application information materials (such as tracking information & waiting times).
  • Standard correspondence templates.
  • Press releases.


Our Services:

  • Developing fraud detection policies.
  • Promoting fraud awareness.
  • Setting data protection and password security principles.
  • Undertaking audit trail compliance checks.
  • Vetting application service materials for appropriateness of tone (e.g. providing neutral application information that is not immigration advice).


Our Services:

  • Identifying new outsourcing opportunities.
  • Preparing cost models & projections.
  • Undertaking feasibility studies.
  • Drafting tender submission documents.
  • Delivering bid presentations.
  • Leading contract negotiations with clients, suppliers & vendors.


Our Services:

  • Top level immigration & nationality subject matter experts.
  • Providing technical support to staff in the field by means of an email/telephone hotline service (through which staff escalate complex enquiries).
  • Investigating complex customer queries and drafting replies.
  • Conducting ongoing reviews of policies & procedures, website content, call centre scripts, and training & reference materials for accuracy.
  • Providing revised information materials across the board when policy or legislation changes.
  • Implementing new policies, processes and procedures in response to changes.
  • Investigating customer complaints and drafting replies.
  • Managing inbound & outbound staff movements.
  • Procuring foreign visas for personnel, training teams, and “fit-out” contractors deployed overseas on short term visits or long term postings.


Our Services:

  • Composing procurement lists.
  • Evaluating products for suitability and value for money.
  • Selecting and/or designing software systems (including biometric enrolment, OCR recognition, TB/HIV screening administration, receipt generation, & application tracking).
  • Selecting and/or designing electronic document & information management systems.
  • Selecting and/or designing performance reporting systems.
  • Performing software user acceptance testing.
  • Advising on cross-border VAT, currency transfers, Escrow and international shipments.


Our services:

  • Developing ISO 9001 consistent Quality Management Systems.
  • Directing continuous self improvement programmes.
  • Producing ISO 9001 self assessment questionnaires and other materials.
  • Performing “in the field” independent quality audits.
  • Running customer satisfaction surveys & evaluating responses.
  • Identifying improvement opportunities across the service.


Our Services:

  • Endeavouring to improve, enhance and develop the professionalism and reputation of the service by liaising, in a professional manner, with:
  • The client.
  • The client’s in-country representative (for example in relation to localised policies and practices requiring customisation of training and reference materials).
  • The host government.
  • Diplomatic missions.
  • International organisations (such as the IOM in connection with TB screening).
  • Local suppliers & vendors (such as outsourced security contractors).
  • Courier partners (particularly at the Gateway) with respect to cross-border shipments.
  • Border Control Agencies (to facilitate the smooth movement of personnel & passport and other identity documents across international borders).
  • VIPs (e.g. dignitaries & Independent Monitors).
  • Preparing submissions for the client and for other concerned organisations.
  • Hosting Ministerial visits and conducting other VIP tours.


Our Services:

  • Designing departmental structures.
  • Defining chains of command & reporting channels.
  • Composing Standard Operating Procedures.
  • Advising on the establishing foreign entities.
  • Drafting job descriptions.
  • Setting productivity targets & goals.
  • Recruiting executives, managers, and Subject Matter Experts.
  • Laying down disciplinary procedures and career path progressions.
  • Developing operational policies in respect of expatriate field operatives.
  • Selecting field operatives with special regard to field-resilience and cross-cultural considerations.
  • Advising on cross-currency remuneration, taxation, insurances, medical evacuation, offshore payroll & physical security.
  • Setting subsistent rates, difficult post allowances, cost of living allowances, accommodation compensation, vehicle allowances & continuity of education allowances.
  • Assessing project sensitivity across the board to Forex fluctuations.


Our Services:

  • Staff training including delivery of “Train the Trainer” training.
  • Training course design.
  • Preparing training course materials & modules.
  • Staging dummy runs, role plays and practical exercises.
  • Preparing pre-posting briefings and posting packs.
  • Delivering training at application centres and call centres overseas.


Our Services:

  • Undertaking benchmarking exercises & setting productivity targets.
  • Modelling historical data and evaluating performance.
  • In respect of information services:
    • Monitoring samples of outgoing emails &